Hide Web Chat Sidebar

[Chase_Hamby]

Hi Team,

We recently launched Purecloud web chat v2 and noticed that the sidebar automatically is appearing on the right hand side of our support page. We don't want to display it and would like to hide it completely. I was looking through the documentation but don't see how we can disable the sidebar?

Hopefully I just missed something!

Thanks for your help.

[tim.smith]

I believe delaying initializing the CXBus will do what you want. The code that's called in the onload property of the cxbus script tag can be deferred to run when you want to initialize the chat.

[Angelo_Cicchitto]

Hi!
Documentation on Developer Center has some examples that could help.

[Chase_Hamby]

Hi all,

Disabling the embedded chat button actually did the trick. Turns out that was the button we were seeing and not the sidebar. After disabling, it disappeared from the side of the page.

Thanks everyone!