Regarding Tracking changes made by nightly process - #4 by tim.smith
If there is a unknown bug related to past 6 months data and genesys fixed it this month and updates are made to existing data. If I use the conversation jobs endpoint with interval July1st2023 to current date. Will I be recieving only the current interval data or by including the corrected data of past 6 months as data correction is performed in current month.
@crespino @tim.smith @John_Carnell @Eos_Rios @Vance can you look into this and provide your inputs.
Thanks and regards,
Dileep
@Jerome.Saint-Marc I brought up this query because
When I queried the conversation data from Genesys Cloud two days ago, it showed only one
thandlemetric. Yesterday, when I queried the same conversation, it showed twothandlemetrics. However, when I queried it again today, it returned to showing only onethandlemetric.
I heard metrics are immutable but based on above scenario I don't think so.
Could someone clarify my queries
Metrics:
Segments:
I don't have info or knowledge on that part. This is a forum and not a support site with tickets and SLA.
I would suggest to work with Customer Care.