Hosting genesys widgets locally

Genesys Cloud Web Chat
1

Hi
We've deployed Genesys Cloud widget v2 for one of the clients.

Is it possible to set up the chat without using the CDN, and instead have the required libraries kept on client's web server?

Our client is seeing some issues with the number of libraries being loaded, causing some of the automated tests to fail as the pages take longer to load.

Additionally, from a strict security POV it is better to have as much code as possible loaded from client's web server than rely on code loading from elsewhere.

Also, is Subsource Integrity (https://www.w3schools.com/tags/att_script_integrity.asp) used for CDN based code in Genesys?

Thanks,
MJ

2

Hello,

Yes, you can have the Genesys Widgets libraries be kept on a client's web server.
You'll just have to reference the client's web server for the widgets cxbus.min.js library and the path to the plugins in the widget's code snippet.
As a side note, you can download all widgets libraries in a zip from the CDN (see here for CDN info).
With latest version - ex: https://apps.mypurecloud.com/widgets/9.0/dist.zip

Regarding the integrity hash: no, it is not computed/documented.

Regards,

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