Hello,
We're looking at ways agents can disconnect multiple users who are monitoring interactions.
The reason is that if there is a user being monitored, the agent will not be able to invoke the secure flow.
It was possible to disconnect only one user from the script using the following API endpoint:
*Use "Genesys Cloud Data Actions"
- Get monitoring participants
GET /api/v2/conversations/{conversationId} - Disconnecting monitoring participants
PATCH /api/v2/conversations/{conversationId}/participants/{participantId}
However, if there are multiple users who are monitoring, it is not known how to disconnect them all.
Is there a way to disconnect all monitored participants from the script with as few button clicks as possible?
Best Regards,
Hirofumi Enotani