How can I fetch Customer Disconnect field for Conversations?

Platform API
1

I am using the Conversations Details Query - https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-analytics-conversations-details-query to fetch data for multiple conversations for an interval. I can see a field called customer disconnect in the UI report, but I cannot find a corresponding field in the API response.

Is the name of the field different in the API response, or do I need to call a different API to retrieve this information?

Kindly help me with this issue.

2

Hi @rishabh.trivedi
With the conversation details query you can filter by "disconnectType" within segment filters. For example you could filter by disconnectType "endpoint" and purpose "customer" to get conversations that were ended by the customer.

3

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