Hello.
I need to trigger a backend service whenever an agent starts interacting with a customer in voice interactions. I've been successful with inbound voice interactions, using the Eventbridge metrics notification topic. I listen to when the tAnswered and tTalkComplete metrics are emitted, and it has worked so far.
But it doesn't work with callback outbound interactions. How can I capture this moment when customer and agent start talking to each other in callbacks?
Appreciate the help.