We have a client application integration that the user must open before starting work, so that said client app can load up and obtain the user's private IP address for future use in a backend. However, it's becoming a problem because many agents are forgetting to manually open the applications window to load up the client app before getting to work.
We would like to automate this process if possible. Is there a way of having a client application integration load up in the background or similar as soon as the user logs in to Genesys Cloud? Without having to manually open the client apps window?
Genesys Cloud Client Apps do not support an auto-open feature. You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.
A few suggestions from the Client Apps dev team:
standalone apps are routable. So, if it's a standalone app, users could bookmark that as their genesys cloud url and that would auto-start the app. only works for browser-based apps
Panel Manager allows admins to configure a defualt app for interaction widgets/interapptions. Doesn't help with standalone/widget apps