How can I obtain the http error response code (429) using Architect tools

Data Actions
1

Hello Dev Community..
How can I obtain the http error response code (429) using Architect tools, when a Web Service data action takes the failure path.

Thanks

2

Hi Diego,

If this is for a call flow then the details of a failure are currently not available. Please open or vote on an idea at https://genesyscloud.ideas.aha.io/ideas for this.
If this is for a different flow type I believe that there are outputs in the data action tool that return that information.

--Jason

3

Hi Jason..
if this is not possible for call flows .. what is the Genesys recommendation so that we can do a troubleshooting..

thanks

4

Hi Diego,
In order to get this prioritized to be fixed please create an idea for this in
https://genesyscloud.ideas.aha.io/ideas

One approach to work around this issue is to wrap the web service call so that it always returns 200/ok, but includes if it actually failed in the body. If you or the customer are in control of this web service you could do this at the web service level. If you are not in control of the web service (or changing the web service is not acceptable) you could wrap the service call in a lambda and use a lambda data action to execute the web service.

--Jason

5

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