How do i get the information of 'Transferred' (Yes/No) in the Genesys API

[LEOFRANCA]

I want to retrieve this information about the conversations i the api. But i don't know how.

[jacobshaw]

Hi @LEOFRANCA
Not sure what the context of that column is, but you could use the nTransferred metric in a filter in a conversation details query to get only conversations with or without transfers. For example, to get conversations without transfers, try a request body like this:

{
 "interval": "2024-06-01T00:00:00Z/2024-06-16T00:00:00Z",
 "order": "desc",
 "orderBy": "conversationStart",
 "conversationFilters": [
  {
   "type": "or",
   "predicates": [
    {
     "type": "metric",
     "metric": "nTransferred",
     "operator": "notExists",
     "value": null
    }
   ]
  }
 ]
}