How do I get the recordingID associated with a specific email message?

Platform API
1

Hi, I need to solve the following problem. The customer needs to download an EML file and save it after the email is finished (packed by the agent). I have done the following:

  1. I have created a trigger v2.detail.events.conversation.{id}.acw and the corresponding workflow.
    The workflow gets the following JSON
    {
    "eventTime":1737639800920
    "conversationId":"48002ead-1978-4743-811b-de99f07682df"
    "participantId":"54315235-12a5-4ced-96db-b8679fce93f1"
    "sessionId":"b7138699-58a0-47d8-8a63-b43736e51556" - is this usable to find corresponding recordingId?
    "mediaType": "EMAIL"
    "provider": "PureCloud Email"
    "direction": "INBOUND"
    "addressTo": "dev.urm2@ntt.euw2.pure.cloud"
    "adressFrom": "martin.myska@global.ntt"
    "subject: "Re: test"
    "userId":"eb256b14-ed01-4662-ad40-35deae4c2969"
    "queueId":"56a94898-0f4a-480b-8128-bf40784c0342"
    "wrapupCode":"7fb334b0-0e9e-11e4-9191-0800200c9a66"
    "wrapupDurationMs":5293
    "conversationExternalContactIds" (1): [
    [0]:
    "88e23c61-7d9e-4f96-8b11-dc3bc5a4085e"
    ]
    }

My question is: How can I find out (in the workflow, using the Genesys API) the corresponding recordingId and messageid for the current message that the agent has completed?

I tried to analyze following:
Recording api
get /api/v2/conversations/{conversationId}/recordingmetadata
Get recording metadata for a conversation. Does not return playable media.

get /api/v2/conversations/{conversationId}/recordingmetadata/{recordingId}
Get metadata for a specific recording. Does not return playable media.

get /api/v2/conversations/{conversationId}/recordings
Get all of a Conversation's Recordings.

Conversation API
get /api/v2/conversations/{conversationId}/recordings/{recordingId}
Gets a specific recording.

get /api/v2/conversations/emails/{conversationId}/messages
Get conversation messages

get /api/v2/conversations/emails/{conversationId}/messages/{messageId}
Get conversation message

Analytics API ? ...

I know, it has to be possible, because Genesys UI maps the API call correctly if the user downloads the digital recordings from the Interactions detail.

Thank you Martin

2

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