How do you get the conversationID in a workflow

Genesys Cloud Applications Architect
1

Workflows have an Action call Get Conversation Data. The input required is Conversation ID but I don't see how to get the conversation ID of the interaction that triggered the workflow.

1 Like
2

You need to pass it in as an input to the workflow

3

I don't see a way to pass the conversation id from the Process Automation API

{
"target": {
"type": "",
"id": "",
"workflowTargetSettings": {
"dataFormat": ""
}
},
"enabled": true,
"matchCriteria": [
{
"jsonPath": "",
"operator": "",
"value": "",
"values": [
{}
]
}
],
"name": "",
"topicName": "",
"eventTTLSeconds": 0,
"delayBySeconds": 0,
"description": ""
}

4

Not sure which topic you are using but topic events contain relevant information like conversationId in their payloads. For example:

5

I am using the ACD.End trigger. The question is how do you access the payload from the workflow if we don't know the conversationid of the call that triggered the workflow.

6

Hi, in your workflow create a string variable "conversationId" and enable "Input to flow" under Variable Options. When the workflow is triggered, this field will populate automatically.

7

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