How query of api explorer can I use for obtain the memberID of chat

[Gladys]

Please
somebody could with this doubt
I neend obtain the memberId of one guest chat , I have only the conversationId but I do know how obtain this value

[Jerome.Saint-Marc]

Hello,

Is this for WebChat v1 (Widget v1.0) or for WebChat v2 (Widget v1.1 and Wdiget v2.0)?

Regards,

[Gladys]

Hi
Is for webchat v2

[Jerome.Saint-Marc]

Hello,

As you know the conversationId, you can use one of the following 2 requests.

In Conversations API, you can use "Get conversation" - GET /api/v2/conversations/{conversationId}
You will retrieve the conversation context. The conversation context is available up to 90 days after the conversation ended (Conversations API)

In Analytics API, you can use "Get a conversation by id" - GET /api/v2/analytics/conversations/{conversationId}/details
You will retrieve the conversation details. The data is already available while the chat is active and remains available after as well (Analytics).

• With "Get conversation" - GET /api/v2/conversations/{conversationId}:
  The memberId (for each participant) is what appears in the participant structure, in the chats array --> "id" attribute of the chat object.

As an example, for the memberId of the customer (if you need another participant, like agent, look in the agent's participant structure):

{
  "id": "xxxxxxxxxxx",
  "startTime": "2021-03-10T07:42:43.732Z",
  "participants": [
    {
      "id": "yyyyyyyyyyy",
      ...
      "purpose": "customer",
      ...
      "chats": [
        {
          "state": "connected",
          "id": "This is the memberId of my customer in the Chat session",
          "segments": [
            {
              "startTime": "2021-03-10T07:42:43.732Z",
              "type": "Interact",
              "howEnded": "Disconnect"
            }
          ],
          "held": false,
          "direction": "inbound",
          "connectedTime": "2021-03-10T07:42:43.738Z",
          "provider": "PureCloud Webchat v2",
          "afterCallWorkRequired": false
        }
      ],
      ...
    },
    ...
  ],
  ...
}

• With "Get a conversation by id" - GET /api/v2/analytics/conversations/{conversationId}/details:
  The memberId (for each participant) is what appears in the participant structure, in the sessions array --> "sessionId" attribute of the session object.

As an example, for the memberId of the customer (if you need another participant, like agent, look in the agent's participant structure):

{
  "conversationId": "xxxxxxxxxxx",
  "conversationStart": "2021-03-10T07:42:43.732Z",
  "originatingDirection": "inbound",
  ...
  "participants": [
    {
      "participantId": "yyyyyyyyyyy",
      ...
      "purpose": "customer",
      "sessions": [
        {
          "mediaType": "chat",
          "sessionId": "This is the memberId of my customer in the Chat session",
          "direction": "inbound",
          "segments": [
            {
              "segmentStart": "2021-03-10T07:42:43.732Z",
              "segmentType": "interact",
              "conference": false
            }
          ],
          "metrics": [
            {
              "name": "nConnected",
              "value": 1,
              "emitDate": "2021-03-10T07:42:43.732Z"
            }
          ],
          "provider": "PureCloud Webchat v2"
        }
      ]
    },
    ...
  ]
}

Regards,