How send user prompt to voicemail (of a user, or group)

Genesys Cloud Applications Architect
1

Hello, I set up an emergency callflow which allows a manager to choose between 1 to 5 prompts to play in case of emergency.
Depending on the menu choice, to make it short, I have an API which updates the values in a datatable.

The chosen message is played as per a data lookup variable in all other call flows .

My issue, based on my variable Flow.EmergencyMessage, I would like to send this prompt to a voicemail. is this possible? how can I achieve that?

thanks
Nadia

2

You can send calls to voicemail in a flow using the Transfer to Voicemail action. You would use a decision or switch action to apply the logic necessary to determine if the call should go to voicemail or some other action.

3

Hi Tim, thanks for sharing, just to make sure you get it, I didn't mean a call through a callflow hitting a logic step, no, I would like by some kind of automation( menu choice) to send a prompt( played as per menu choice) that prompt to be sent to a voicemail.
e.g.
menu choice:

  1. Prompt #1
  2. Prompt #2
  3. Prompt #3

if prompt is set, take the audio (chosen in the menu) and send it to a voicemail.
thanks again :slight_smile:

4

I'm not quite sure I follow. Are you saying an inbound caller will choose a menu option and that will send a pre-recorded audio clip to a Genesys Cloud voicemail box?

5

yes, that's pretty it, at least that's what I want to do.

6

That's not possible. You can send the caller to voicemail, but you can't send the IVR participant to voicemail. Can you explain your use case? What business process are you trying to fulfill?

7

Hi Tim,
ok , leave it for now, there is another way to do it through a PowerShell script :slightly_smiling_face:
thank you,
Nadia

8

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