How to activate Overflow in my call flow?

Genesys Cloud Applications Architect
1

Hi Team,

I have three teams A , B and C . If the customer calls to A it should directly reach to A.
If the customer calls to B and if there are no agents available in B then the call should overflow to team C putting a flag as it an overflow call. if C also does not have any agents available then calls has to go back to team B and check if the agents are available, if agents are available at B the route the call to B else route the call to A and disconnect.

I need help to build this flow.

I need help on how to check if the agents are aviable in the queue.
I need help on how to check if this is an over flow queue
I need help on how to flag as an overflow queue if its an overflow queue.

2

Adding to the above topic.

I need help to put a counter of 3 for overflow
Ex : if the call comes from B to C then Back to B
I mean, the callflow should know the number of overflow occurs. Why a counter of 3 because, if the overflow is > 3 then the call should get disconnect

3

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