Hello,
I'm using Google DialogFlow ES integration in my flow, we found that after a few seconds (about 10s) of waiting, the DialogFlow will receive the genesys no input events (GENESYS_INITIAL_NO_INPUT, GENESYS_NO_INPUT, GENESYS_FINAL_NO_INPUT). We even have intents to handle when user who wants to wait for a moment, like "hold on" or "just a second", etc,
Now we want to adjust the timeout. say we want to extend it to 20 seconds for example.
I found an option "Follow-up Response Timeout" in this article (Call Dialogflow Bot action - Genesys Cloud Resource Center), which seems to be the solution, but I can't find it in the Call DialogFlow Action setting panel.
Is there any option/setting that can control the timeout?
Thanks,
Mark