How to Call Data Action from Evaluation Form

[M_Husein_Nasution]

Hi

I want to call a Data Action when the supervisor has completed filling out the Evaluation Form. I want to send the Total score and the Evaluator Comments. How can I do this, and is it possible?

[Jason_Mathison]

You might be able to do this with a "Trigger". Documentation for triggers is here: https://developer.genesys.cloud/platform/process-automation/

You could configure a trigger to listen to the v2.quality.evaluations topic. You can see the schema for that topic here: https://developer.genesys.cloud/notificationsalerts/notifications/available-topics

Once that trigger fires, it will launch an architect workflow. In that workflow you could call your data action to send the total score and comments.

--Jason

[M_Husein_Nasution]

Ji Jason

Thanks

I have done using this , is it we can use trigger in GC1 & GC2 ?
And any way is any available topic for when user logout ?

Regards

Husein Nasution

[Jason_Mathison]

It appears that you can create triggers with GC1 or GC2 licenses:

Requirements for triggers - Genesys Cloud Resource Center

You might be able to create a trigger that watches for "offline" with one of these topics:
v2.users.{id}.presence
v2.users.{id}.activity
Those are likely to be very busy topics, and could easily cause duplicate triggers to fire, so you will need to be careful with how much processing you do with each one.

--Jason

[M_Husein_Nasution]

Hi Jason

Is the config like this