How to catch the error in the get_analytics_conversation_details method in asynchronous mode?

[Shunt]

Hi,

I would like to know how to catch the error in the get analytics conversation details method in asynchronous mode?

I tried to do it this way:

for conversation_id in convids:
try:

        AnalyticsApi.get_analytics_conversation_details(conversation_id, callback=callback_function)

 except ApiException as e:

      print(conversation_id, "ERROR:", e)

however when it fires the error always appears this way and I can't get it.

Exception in thread Thread-5 (__call_api):
Traceback (most recent call last):
File "C:\Users\paulodo\AppData\Local\Programs\Python\Python310\lib\threading.py", line 1009, in _bootstrap_inner
self.run()
File "C:\Users\paulodo\AppData\Local\Programs\Python\Python310\lib\threading.py", line 946, in run
self._target(*self._args, **self._kwargs)
File "C:\Users\paulodo\AppData\Local\Programs\Python\Python310\lib\site-packages\PureCloudPlatformClientV2\api_client.py", line 343, in __call_api
response_data = self.request(method, url, query_params=query_params,
File "C:\Users\paulodo\AppData\Local\Programs\Python\Python310\lib\site-packages\PureCloudPlatformClientV2\api_client.py", line 551, in request
return self.rest_client.GET(url,
File "C:\Users\paulodo\AppData\Local\Programs\Python\Python310\lib\site-packages\PureCloudPlatformClientV2\rest.py", line 202, in GET
return self.request("GET", url,
File "C:\Users\paulodo\AppData\Local\Programs\Python\Python310\lib\site-packages\PureCloudPlatformClientV2\rest.py", line 197, in request
raise ApiException(http_resp=r)
PureCloudPlatformClientV2.rest.ApiException: (404)
Reason: Not Found
HTTP response headers: HTTPHeaderDict({'Content-Type': 'application/json', 'Content-Length': '224', 'Connection': 'keep-alive', 'Date': 'Thu, 29 Sep 2022 19:07:09 GMT', 'ININ-Correlation-Id': '34412c52-0ab2-4831-af73-3711af175a8e', 'Strict-Transport-Security': 'max-age=600; includeSubDomains', 'Cache-Control': 'no-cache, no-store, must-revalidate', 'X-Cache': 'Error from cloudfront', 'Via': '1.1 65f7295ff05cf36f1a9f5c741069f294.cloudfront.net (CloudFront)', 'X-Amz-Cf-Pop': 'GRU3-C2', 'X-Amz-Cf-Id': 'zCzYs8AZ_xqxkOqDhnB49UVcsazyy1pANbY7obd0E4HmvD7DXXTznQ=='})
HTTP response body: {"message":"Conversation 025c3def-c283-4489-ac46-5dd177e56414 was invalid or could not be found","code":"not.found","status":404,"messageParams":{},"contextId":"34412c52-0ab2-4831-af73-3711af175a8e","details":[],"errors":[]}

I would like to present the error more cleanly with just the message.

Regards,

Paulo

[anon14299330]

Hi,

The threading is a feature of Python's internal libraries and not the SDK and I believe the ApiException error message is just returned as a string in the SDK. You can turn off Python's Traceback by limiting it's depth. For example:

import sys
sys.tracebacklimit = 0

Following this approach, only the ApiException error message will be printed to your terminal. Please let me know if this solution works for you.

Thanks,

Mike

[Shunt]

Hi Mike,

This solution solved my problem.

Thank you very much.