Hi
To initiate the web chat widget I transferred CDN links to local files for these cxbus.min.js, widgets.min.js, and widgets.min.css. Now I want to remove the logs in these local files without disturbing the functionality and styling...
Here is the screenshot of console logs from my local .css & .js files
Please help me out on this
Hello,
In your widget configuration, make sure to set debug to false.
window._genesys = {
widgets = {
main: {
debug: false,
...
},
webchat: {
...
}
}
};
In your widget's code snippet, make sure to set debug to false:
... onload="javascript:CXBus.configure({debug:false,pluginsPath ...
Regards,
Hello,
I am not familiar with cx-app.js plugin file. You have an error there when it is invoked/loaded.
Are you using an old version of the widgets libraries (which version)?
Is this a version you have repackaged/modified?
You are not sharing how you load your widgets libraries, what you are defining in your widgets configuration, or javascript that you may be using to invoke some of the Widgets commands and events.
So there is nothing I can say just from this screenshot.
Regards,
Sure, please check the information below....
Version Used : 9.0.017.09
<script src="https://apps.mypurecloud.com/widgets/9.0.017.09/cxbus.min.js" onload="javascript:CXBus.configure({debug:false,pluginsPath:'https://apps.mypurecloud.com/widgets/9.0.017.09/plugins/'});
CXBus.loadFile('./assets/global/scripts/geneConfig.js').done(function()
{CXBus.loadPlugin('widgets-core')});"></script>
if(!window._genesys)window._genesys = {};
if(!window._gt)window._gt = [];
window._genesys = {
widgets: {
main: {
debug: false,
theme: "light",
lang: "en",
customStylesheetID: "genesys_widgets_custom",
preload: ['webchat'],
// OR define the JSON object inline
i18n: {
"en": {
"webchat": {
"ChatTitle": "Chat with us",
"InviteBody": "Let us know if we can help out.",
"InviteTitle": "Need help?",
}
}
}
},
webchat: {
userData: {},
emojis: true,
cometD: {
enabled: false
},
autoInvite: {
enabled: false,
timeToInviteSeconds: 5,
inviteTimeoutSeconds: 30
},
chatButton: {
enabled: true,
'template': '<div class="cx-widget cx-webchat-chat-button cx-side-button" id="geneChatButton" onclick="myChatButton()" role="button" tabindex="0" data-message="ChatButton" data-gcb-service-node="true"><span class="cx-icon" data-icon="chat"></span><span class="i18n cx-chat-button-label" data-message="ChatButton"></span></div>',
openDelay: 3000,
effectDuration: 300,
hideDuringInvite: true
},
form: {
wrapper: "<table></table>",
},
uploadsEnabled: true,
enableCustomHeader: true,
transport: {
dataURL: "...",
type: "...",
endpoint: "...",
headers: {
"x-api-key": "....."
},
stream: "..."
}
},
onReady: function(){
console.log('ready go');
}
}
};
(function(o){
var f = function(){
var d = o.location;
o.aTags = o.aTags || [];
for(var i=0;i<o.aTags.length;i++){
var oTag = o.aTags[i];
var fs = d.getElementsByTagName(oTag.type)[0], e;
if(d.getElementById(oTag.id)) return; e = d.createElement(oTag.type); e.id = oTag.id;
if(oTag.type == "script"){e.src = oTag.path;}
else{e.type = 'text/css';e.rel = 'stylesheet';e.href = oTag.path;}
if(fs){fs.parentNode.insertBefore(e, fs);}else{d.head.appendChild(e);}
}},ol = window.onload;
if(o.onload){typeof window.onload != "function"?window.onload=f:window.onload=function(){ol();f();}}else f();
})({location: document,
onload: false,
aTags: [{type:"script", id:"genesys-cx-widget-script", path:"https://apps.mypurecloud.com/widgets/9.0.017.09/widgets.min.js"},
{type:"link", id:"genesys-cx-widget-styles", path:"https://apps.mypurecloud.com/widgets/9.0.017.09/widgets.min.css"}]});
CXBus.loadPlugin("widgets-core");
var oPlugin = CXBus.registerPlugin("myPlugin");
oPlugin.before("WebChat.open", function(options){
if(options.formJSON)options.formJSON['inputs'].push({name:'email',label:'Email',placeholder:'Required'});
return options;
});
You are mixing two ways to load the widgets.
Keep the script in Index.html
Remove the function(o) from your geneConfig.js.
Your version of widget is quite old (2 years ago).
Last available version: Documentation:RN:gwc-wgt90rn:gwc-wgt9001734:9.0.x - Genesys Documentation
If you are trying to connect your widgets to Genesys Cloud CX, you configuration for webchat section is incorrect.
See properties for webchat with Genesys Cloud here
If you are trying to connect your widgets to Genesys MultiCloud CX, then you are not on the right forum. This forum is for Genesys Cloud CX API & SDK related questions.
For MultiCloud CX, please post your questions on the MultiCloud CX Community Forum.
Regards,
Thank you!
Corrected as per your inputs and recommended Version to be used is 9.0.017.09 even this is old...
In index.html and in geneConfig.js file it is
script src="https://apps.mypurecloud.com/widgets/9.0.017.09/cxbus.min.js" onload="javascript:CXBus.configure({debug:false,pluginsPath:'https://apps.mypurecloud.com/widgets/9.0.017.09/plugins/'});
CXBus.loadFile('./assets/global/scripts/geneConfig.js').done(function()
{CXBus.loadPlugin('widgets-core')});">
if(!window._genesys)window._genesys = {};
if(!window._gt)window._gt = [];
window._genesys = {
widgets: {
main: {
debug: false,
theme: "light",
lang: "en",
customStylesheetID: "genesys_widgets_custom",
preload: ['webchat'],
// OR define the JSON object inline
i18n: {
"en": {
"webchat": {
"ChatTitle": "Chat with us",
"InviteBody": "Let us know if we can help out.",
"InviteTitle": "Need help?",
}
}
}
},
webchat: {
userData: {},
emojis: true,
cometD: {
enabled: false
},
autoInvite: {
enabled: false,
timeToInviteSeconds: 5,
inviteTimeoutSeconds: 30
},
chatButton: {
enabled: true,
'template': '<div class="cx-widget cx-webchat-chat-button cx-side-button" id="geneChatButton" onclick="myChatButton()" role="button" tabindex="0" data-message="ChatButton" data-gcb-service-node="true"><span class="cx-icon" data-icon="chat"></span><span class="i18n cx-chat-button-label" data-message="ChatButton"></span></div>',
openDelay: 3000,
effectDuration: 300,
hideDuringInvite: true
},
form: {
wrapper: "<table></table>",
},
uploadsEnabled: true,
enableCustomHeader: true,
transport: {
dataURL: "...",
type: "pureengage-v3-rest",
endpoint: "...",
headers: {
"x-api-key": "..."
},
stream: "..."
}
},
onReady: function(){
console.log('ready go');
}
}
};
Please guide me on below issues which I am facing now :
For this issue, I am expecting like webchat widget should be confined to individual tabs and not to display in other tabs.
For this issue, I am expecting like webchat widget should not reopen earlier chat session in new tab and should end the chat session when I close the tab.
For this issue, I am expecting like webchat widget should not reopen the earlier chat session in current tab and should end the chat session when I reload the tab.
Hello,
This forum is for API and SDK questions related to the Genesys Cloud CX platform (formerly known as PureCloud).
Based on the url you are showing above, you are trying to connect to Genesys Multicloud CX platform (formerly known as Genesys Engage Cloud).
For questions related to Genesys Multicloud CX, please raise them on the Genesys Multicloud CX Community forum.
Regards,
Thank you!
But to raise a question on Multicloud CX Community I don't have credentials to login and move forward...so how to contact them?
Help me on this...
Hello,
You can request an account through this page - click on Get Started tab: Genesys | My Support
Regards,
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