How to close chat session and chat window on first close

Genesys Cloud Web Chat
1

Hi,

I am using Genesys chat widget and noticed this behavior.

1.When user clicks on close (X), it opens end chat confirmation. (chat window is not closed, actually, but conversation is closed). At this point, the text area for inputting chat message is disabled so user cannot type anything.

  1. Press on close chat X button again - chat window is closed now.

Is there a way to make the chat widow and chat conversation both close after pressing X to end the chat session the first time ?

2

I don't believe this can be changed. You can request new features and share your use case at https://genesyscloud.ideas.aha.io/

3

Hello,

In your widgets v2 configuration, under the section for webchat ( _genesys.widgets.webchat), you can set confirmFormCloseEnabled option to false. This will disable the confirmation message.
See here for webchat widget configuration options.

Regards,

4

Hi Jermone,

Thank you for your reply. Your suggestion does not suit my use case

However, it appears Tim is correct and saying this can't be changed using OOTB widget.

Regards,
Leonardo

5

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