How to collect the prechat form in the inbound chat

Genesys Cloud Applications Architect
1

I need to get the prechat from details provided by the customer to my inbound chat flow.

How do i achive this?

2

Hello,

Assuming that you are referring to Widgets v2.

As explained in the answer to your previous question - here: https://developer.mypurecloud.com/forum/t/how-can-i-get-these-customer-input-from-the-prechat-form-to-my-inbound-chat-flow-with-the-help-of-get-participant-data/7901/2

For the pre-defined fields of the Widgets registration form, it will be: context.firstname, context.lastname, context.email and context.subject
If you define additional custom fields (like "myCustomQuestion"), it will be made available in the Conversation Participant Data as context.myCustomQuestion

Regards,

3

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