Hi,
I'm trying to know if a call number already call the platform and, if so, retrieva data of the last 3 conversations.
For that, I use this API :
/api/v2/analytics/conversations/details/query
I create an action to call this API like this :
My request template look like this :
And my response look like this :
All of that works fine.
When I use this action in a flow, I retreive some collection of string for my data :
But in this result, I have for example, for the data purpose :
"external,ivr", "customer,ivr,acd" and "external,ivr"
and for the queue :
",11111111-1111-1111-1111-111111111111,,11111111-1111-1111-1111-111111111111", ",11111111-1111-1111-1111-111111111111,,11111111-1111-1111-1111-111111111111,11111111-1111-1111-1111-111111111111,11111111-1111-1111-1111-111111111111" and ",11111111-1111-1111-1111-111111111111,,11111111-1111-1111-1111-111111111111"
With this flatten result, i loose the information that a queueId is in a particuliar participant that has a certain purpose value.
How can i conserve the hierarchy information of the data in my response ?
I hope i am clear about what I try to acheive. Sorry, english is not my first language.