How to Create/ Destroy Persistent Connections using API?

[Furqan]

I have been looking into this Call Control Support Blog to create persistent connections using JS SDK. I created the architect flow and established the persistent connection, but just curios,

1. is there a direct API call to create/destroy WebRTC persistent connections.
2. How do we close the WebRTC persistent connection using API ?
3. is there a way to keep persistent connection active, if we close the browser and open a new browser instance of purecloud ?

Thanks,
Furqan

[Jerome.Saint-Marc]

Hello,

@Furqan

is there a direct API call to create/destroy WebRTC persistent connections.

No. There is not.

@Furqan

How do we close the WebRTC persistent connection using API ?

It is not possible to terminate the WebRTC Phone persistent connection using the API.
It is only available from the Genesys Desktop UI.

@Furqan

is there a way to keep persistent connection active, if we close the browser and open a new browser instance of purecloud ?

No. Closing the browser will close the embedded WebRTC Phone and will terminate the WebRTC call with that phone. This will end the persistent connection.

Regards,

[Furqan]

Thanks @Jerome.Saint-Marc for the update.