How to delete contacts from a contact list without using DELETE Request API?

Genesys Cloud Integrations
1

Hi forum,

I have an integration between Genesys and Adobe AJO (Adobe Journey Optimizer). We use this to send relevant contacts from AJO to specific contact list in Genesys. However, as part of our quarantine rules, we want to delete the contacts that haven't been called in last 30 days for example.

Genesys provides a list with API documentation, and technically this can be done using the DELETE Request. However, Adobe does not support DELETE Requests, it only supports PUT, GET, and POST.

Is there any way to handle the deletion of these contacts in Genesys based on some logic?
Can we use PUT, GET, and POST in any way to achieve the deletion of these contacts?

Any advice is appreciated
Thank you!

All the best,
Christian

2

Hi,

You can set up rules in contact list filters to ignore the contact if the last attempt was more than 30 days ago.

3

Thanks Thomas. We did consider this, but the problem is that contacts will still live in Genesys, and we wouldn't be able to send them again as part of other campaigns, once they are out of the quarantine.

4

You can also use the Workflows to have Genesys do the DELETE call.

5

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