How to detect (in JS) when a chat window is open on a page using JS library

[KBN]

Hi,

We are trying to add chat functionality to our customer's website using Web Chat sample code.

Currently, events that trigger a chat initialization would simply duplicate the chat panel every time those events are triggered.

Can we detect (in JS) when a chat window is open on a page using the PureCloud JS library itself?

Also, Is there any documentation available for PureCloud JS library used in WebChat sample code?

Thanks.

[tim.smith]

Also, Is there any documentation available for PureCloud JS library used in WebChat sample code?

All of the available API documentation for the web chat API can be found here: https://developer.mypurecloud.com/api/webchat/

Currently, events that trigger a chat initialization would simply duplicate the chat panel every time those events are triggered.

I think the Chat Reconnects section of the docs might help you here. If you set the chat api to reconnect and then try to create a new chat, it will reconnect to the existing chat, if there is one.

[KBN]

Thanks for the clarification Tim!