How to fetch List of queue in Scripts

[Mohan_Palaparthi]

Hello All,

I require assistance in finding a solution. We need to schedule a call back from a script to a specific queue.

Have setup Data/Time and button with click action to schedule callback using Scripter. Schedule callback.

To schedule a callback for the selected queue, I need to retrieve a list of queues that can be selected by the agent. I would appreciate it if someone could guide me.

Thanks & Regards
Mohan Palparthi

[IntegrationsRUs]

This can be done using a Data action to get the queue ids and names and then call that Data action from the script to be bound to a dropdown.

I created a simple example for you.
Data Action:
Get-Queues-20240115110011.custom.json (1.3 KB)

Script (Note - the extension on the file needs to be .script for importing. This editor didn't allow .script to be uploaded):
Get Queues.script.json (4.2 KB)

Alex Johnson achieve cx