Actually, we are integrating PureCloud with our system and we need to fetch all the customer's details and save it in our system and vise versa, and also we need to create a new customer and its details from our system to purecloud vis Java API.
I need the solution for this, please guide
Hi salman.bukhari,
At a high level there are a couple of approaches to consider:
One approach is for you to create a publicly accessible web service or an AWS lambda that you could access via data actions. In this approach Genesys Cloud will contact your web service to collect or report data as needed during flow or script processing. The big limitation is that not all events currently allow you to run a data action.
The other high level approach is to create a service that connects to Genesys Cloud and can listen to conversation events and take action based on them. This approach is probably more difficult to implement, but provides much more flexibility.
There are a number of Java tutorials here to help you get started:
https://developer.mypurecloud.com/api/tutorials/
If you can provide some specific use cases for what you need people might be able to give you more guidance.
--Jason
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