How to find the number of agents logged in with a queue?

Data Actions
1

Hi. I want to find the number of agents logged in with a queue. How do I find it through an Action?

Thank you.

2

Hello,

You can create a Genesys Cloud Data Actions integration and invoke a Queue Observation Query using POST /api/v2/analytics/queues/observations/query.

Regards,

3

Here are a couple of examples of people doing this:

--Jason

4

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