Howdy,
I'm stuck on this.... bit of a novice
I'm following the setup here https ://developer.mypurecloud.com/forum/t/acd-queue-routing-based-on-if-queue-has-agents-logged-in/2499/2 however getting a malformed syntax error.
Annoyingly, the code on the page referenced above contains all kinds of different quotes and apostrophes.
I know I'm 95% of the way there, I feel like it's something to do with the format of the words "On Queue". Unfortunately our brainy guy has gone on holiday...
Input Contract:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Get Number of Agents Logged Into Queue Request",
"description": "A user ID-based request",
"type": "object",
"required": [
"QueueID"
],
"properties": {
"QueueID": {
"type": "string",
"description": "The Queue ID."
}
}
}
Output Contract:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Get User Routing Status Response",
"description": "Agents logged into queue.",
"type": "object",
"required": [
"Agents Logged Into Queue"
],
"properties": {
"Agents Logged Into Queue": {
"description": "Agents logged into queue. A value > 0 does not guarantee that an interaction sent to this queue will be answered.",
"type": "number",
"title": "Agents"
}
}
}
Request:
{
"requestUrlTemplate": "/api/v2/routing/queues/${input.QueueID}/users?presence=esc.url('On Queue')",
"requestType": "GET",
"headers": {
"ContactID": "PureCloudIntegrations/1.0",
"Content-Type": "application/x-www-form-urlencoded"
},
"requestTemplate": "{input.rawRequest}"
}
Response:
{
"translationMap": {
"Agents_Logged_Into_Queue": ".total"
},
"translationMapDefaults": {},
"successTemplate": "{ \"Agents Logged Into Queue\": {Agents_Logged_Into_Queue} }"
}
Error message:
{
"status": 400,
"code": "bad.request",
"message": "The request could not be understood by the server due to malformed syntax.",
"messageParams": {},
"contextId": "4c4961f6-d0e3-4c76-b638-8ec5a87c7550",
"details": [
{
"errorCode": "ACTION.PROCESSING"
}
],
"errors": [
{
"status": 400,
"code": "BAD_REQUEST",
"message": "REST call for action execute failed. Message:requestUrlTemplate could not be resolved into a fully qualified URL. [4c4961f6-d0e3-4c76-b638-8ec5a87c7550]",
"messageParams": {},
"details": [],
"errors": []
}
]
}
THANKS!