How to get active agent and Queue by conversation id

Data Actions
1

Hello folks,

I am trying to get active agent and Queue from conversation id. The scenario is mentioned below

Trigger with filter: A trigger on agent disconnect will be invoked and in filter disconnecttype is "CONSULT_TRANSFER" (initiate consult or consult transfer)

Workflow: As part of trigger, input workflow will receive the User Id id, Queue Id and conversation id based on these values I need to get the active agent and Queue from the conversation, is it possible?

Thanks in advance for your response

2

This is the sort of problem that you are probably going to work on in the API Explorer to figure out a technique to get what you need. After you have that, then it should be pretty easy to create a data action. The platform API room may be a better place to ask if anyone knows any APIs that might help you out.

3

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.