How to get conversation start date/time from a trigger or workflow?

Triggers
1

All,

Looking to build a trigger that fires a workflow which then does a data table lookup for blocked numbers. Lastly, disconnects the call via a data action for a match.

Made some decent progress, using v2.detail.events.conversation.{id}.customer.start as the Trigger. From the workflow, I can get the ani and perform the data table lookup. What I am struggling with is I believe to perform a Call Disconnect Data Action, we will need both the conversationId of the inbound call (which I can get from trigger) and also the startTime of the inbound call.

So far I have not been successful in getting the start time of the inbound call. Can I get that info from the trigger itself or do I need to add a 'Get Conversation Data' step in the Workflow to get that? If I need to pull from conversationId using Get Conversation Data, is that variable named conversationStart?

Any suggestions here? Hope this makes sense.

Thanks as always,
Shane

2

Hi Shane, In general you can not manipulate calls (answer / transfer / disconnect) via data actions because those operations require the requestor to be a user in the call, but data action operates without a user context.

That said, there is a specific disconnect route that might work:

/api/v2/conversations/{conversationId}/disconnect

--Jason

3

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