How to get custom attributes when crossing multiple Web pages

[enotani]

Hello,

We are looking for a way to get the custom attributes of web page (B) when a visitor conversing with an agent on web page (A) navigates to web page (B) and resumes conversation with the agent.

• Web page (A) and Web page (B) embed the same snippet.

The image we want to achieve is:

1. A visitor starts a web messenger from a web page (A).

• Get the custom attribute (URL of the web page) sent from the web page (A) in the flow.

2. The visitor and agent converse.

• Custom attribute (Web page (A) URL) is displayed on the agent's script screen.

3. Visitor navigates to web page (B) and resumes conversation.

• At this time, the agent has not disconnected the conversation.

4. Display the custom attribute of Web page (B) (URL of Web page (B)) on the script screen of the agent.

Is there a way to get the custom attributes of the web page (B) from a script?
*We understand that custom attributes can be retrieved from flows. However, in the scenario we want to achieve, the agent does not disconnect the conversation, so it does not go through the flow.

If there is a way to achieve,the agent cannot detect that the visitor has navigated to the web page (B). Is there a way to automatically update custom variables in scripts?

Best regards,
Hirofumi Enotani

[EilidhB]

Hi there,
I'm actually looking to do a similar thing, but I want to do this in Architect.
Here's my flow so far:

Beginning of flow - Get Participant data > context._genesys_url storing under variable A
At end of flow - updating participant attribute for the URL & making the URL just white space i.e. " "
Then re-using Get participant data and looking for context._genesys_url & storing under variable B

I am definitely moving pages and also completely closing the previous webpages down, however, the URL is just re-storing the original URL. I really need the architect to be able to do different things based on the end webpage the customer is on. Is there any way we can do this?