How to get number of Conference calls per user skill?

Platform API
1

Hello!
I want to know if there is a way to get the number of conferences for each user skill?

I'm currently using the /api/v2/analytics/conversations/aggregates/query API query to get some other metrics:

api_instance = PureCloudPlatformClientV2.ConversationsApi()
body = PureCloudPlatformClientV2.ConversationAggregationQuery()
start_date = self.start_day()
end_date = self.now_time()
body.interval = f"{start_date}/{end_date}"
body.group_by = ["requestedRoutingSkillId", "userId"]
body.metrics = ["tAcd", "tHeldComplete", "tAbandon", "nTransferred", 
                "nCobrowseSessions", 
                "nOutbound", 
                "nOutboundAbandoned",
                "tAnswered",
                "tAcw",
                "tWait",
                "tTalk"]
api_response = api_instance.post_analytics_conversations_aggregates_query(body)

I thought that "nCobrowseSessions" is what I need, but no.
Please, help me.

2

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.