Hi All,
May i ask anyone has javascript sample to get participate attributes data from interactions based on platform javascript SDK which be used as clients application widget. I had used the sample from "https://github.com/MyPureCloud/client-app-sdk/tree/master/examples/agentInteractionsDemo" , but no ideas how to get the attributes from the interactions. Tried to search it on google and this form, but not find the solutions.
Hi Sky_xu
Can you provide what is the existing API you are using for the interactions?
BR
Hemanth
The Client Apps SDK is primarily designed to allow the embedded web application to interact with the Genesys Cloud UI. To get to participant data for a conversation you'll also have to use the Platform SDK: https://developer.genesys.cloud/devapps/sdk/javascript
After you initialize and authenticate the Platform SDK, then you can use this API request to get a specific conversation, by id, and it will contain the participant attribute data: https://developer.genesys.cloud/devapps/sdk/docexplorer/purecloudjavascript/ConversationsApi#getConversation