Hi everyone, I'm sorry if I posted in the wrong place.
I am planning to make the following API request to obtain statistics on user state transitions on GenesysCloud. By analyzing the output results of "metric" and "qualifier," I believe I can achieve this goal.
However, I am facing a problem that I cannot solve.
The API "/api/v2/analytics/users/aggregates/query" has the following limitation:
Key: aggregates.query.user.predicates.max
Description: The maximum number of users allowed in filters for user status aggregate queries.
Limit: 100
If anyone knows, please advise.
1.Is there a way to specify all users?
2.Do you know of any other APIs that can obtain statistics on user state transitions?
Thanks,Isamu
------Example API Request------
{
"filter": {
"type": "and",
"clauses": [
{
"type": "or",
"predicates": [
{
"dimension": "userId",
"value": "The specified user ID"
},
{
"dimension": "userId",
"value": "The specified user ID"
}
]
}
]
},
"metrics": [
"tSystemPresence",
"tAgentRoutingStatus",
"tOrganizationPresence"
],
"groupBy": [
"userId"
],
"granularity": "PT15M",
"interval": "2024-12-17T00:00:00.000Z/2024-12-17T23:59:59.999Z"
}
------Example API Request------