How to get the aggregated data [Occupancy] in Agent Status?

Platform API Python SDK
1

So far I am using the following formula to get the aggregated data [Occupancy] in Agent Status.
Formula: (tSystemPresence.ON_QUEUE - tAgentRoutingStatus.IDLE)/tSystemPresence.ON_QUEUE
But there's some data discrepancy.
Please guide me and correct formula if there's any misunderstanding.

Thanks and regards

2

Hi Genesys engineers

Is there any reply on my question?

regards

3

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