How to get the number of calls currently being dialed?

[Nadav_Kremer]

Hi,
I am trying to get the amount of calls currently being dialed in a queue.
How can I get this number? Is there a way to do this using the python SDK similar to oUserRoutingStatuses?

Thank you

[anon11147534]

Hi,

The /api/v2/analytics/queues/observations/query can be used for this.
The following metrics can be used:
oAlerting: Observed number of alerting conversations on a queue
oInteracting: Observed number of current users interacting on a queue
oWaiting: Observed number of interactions waiting in a queue

I'm pretty sure oInteracting is the metric you're looking for.

This python code should do it for you:

analyticsApi = PureCloudPlatformClientV2.AnalyticsApi(apiclient)

queueIdPredicate = PureCloudPlatformClientV2.QueueObservationQueryPredicate()
queueIdPredicate.type = "dimension"
queueIdPredicate.dimension = "queueId"
queueIdPredicate.operator = "matches"
queueIdPredicate.value = "[YOUR_QUEUE_ID]"

mediaTypePredicate = PureCloudPlatformClientV2.QueueObservationQueryPredicate()
mediaTypePredicate.type = "dimension"
mediaTypePredicate.dimension = "mediaType"
mediaTypePredicate.operator = "matches"
mediaTypePredicate.value = "voice"

myFilter = PureCloudPlatformClientV2.QueueObservationQueryFilter()
myFilter.type = "and"
myFilter._predicates = [queueIdPredicate, mediaTypePredicate]

body = PureCloudPlatformClientV2.QueueObservationQuery()
body.filter = myFilter
body.metrics = ["oInteracting"]

response = analyticsApi.post_analytics_queues_observations_query(body)

print(response)