How to get the number of current calls of external transfer in inboundflow of Architect

Genesys Cloud Applications Architect
1

I am trying to get the amount of calls currently external transfer calls with Transfer to Number action of inboundflow of Architect.
How can I get this number with API?

Transfer to Number action

2

@tim.smith: how can we find the report for how many calls were external transferred in inbound flow of Architect. I see calls which do not get transferred to a queue or no conversation time are not listed in any of the performance reports.

How do we get a count of calls which were external transfer from Architect flows

3

You can use an analytics conversation query and filter on the pieces of data unique to the external transfer. Retrieving a conversation that was transferred should give you a picture of the type of data you'll want to use for your filter. If you're unsure how to construct the filter, please post a conversation from a test and replace any real phone numbers with XXX and I can suggest which properties you may want to filter on.

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