How to get total scheduled hours per agent per day in workforce management

[Nandkishor_Yadav]

Hi,

How can I get total scheduled hours per agent per day in workforce management API?

In the case of the first agent this would be 8 hours per day, so 40 hours weekly.

In the second case it should be taken into account only the scheduled working hours, so weekly it would be 31 hours (because one day is marked as Holiday and there is one hour of Absence-paid).

Thanks

[Eos_Rios]

There is no handy metric or summary for it, you have to do it manually by requesting all the schedules and parsing that information out of them.

[Nandkishor_Yadav]

Can you provide the API endpoints and general process of getting schedules and parsing that information?

[Eos_Rios]

Looking up WFM parameters for connection times

Expected values would be found in the schedules. Actual values would be found in the User Activity. For schedules I use GET /api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules for each BU to get the schedule list then iterate through those with GET /api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId} to get the metadata that then has to be looked at with POST /api/v2/workforcemanagement/businessunits/{businessUnitId}/…