How to get transcripts for conversations

Platform API JavaScript SDK
1

Hi,

We are working on Recording APIs to get Chat transcripts for the conversations and send it to customers email. I'm not able to get chat messages alone from the APIs. It's coming along with other parameters. Even if I managed to get all the messages in a single array, I'm not able to separate agent messages and customer messages.

Please help if there is a way to get the chat transcript in below format.

Agent: Hi
Agent: How can I help you?
Customer: I have a query with one of you product.

Thanks.

2

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