How to get values out of genesys-output context from Dialogflow

Genesys Cloud Applications Architect
1

Hi guys

How do you get individual parameters from the genesys-output context configured in Dialogflow into Architect? I can only seem to get the full string or full kvp (eg name=john) rather than just the value of individual parameters. Seems a bit old fashioned to have to get that full thing and have to parse/split out each parameter separately in Architect.

2

Hello,

Create a Dialogflow output context named “genesys-output” with name-value parameters. Then in Architect’s Output section, list the names of the parameters you want along with the Architect variables in which to store the matching values.

Under "Session Variables - Output", you have to create/add outputs with Key Names matching the names (case sensitive) of the name-value parameters you have set in your genesys-output context (in DialogFlow).
With what you have posted above -> Add output with Key Name = name

Regards,

3

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