How to Identify the Station Handling a Call in Genesys Cloud Communicate

[ckasha]

Hi Everyone,

I am currently working with Genesys Cloud Communicate and utilizing the Conversation Details API to fetch information about calls routed to a station. However, I have encountered a limitation: when a call is routed to a station, the participant purpose is returned as "station," but the station ID is not included in the API response.

Participant JSON:

{
"participantId": "3e45e56d-c0bf-482c-ac72-3d6c8a87cf7f",
"participantName": "Extension",
"purpose": "station",
"sessions": [
{
"ani": "tel:+1206xxxxxxx",
"direction": "inbound",
"dnis": "tel:+1206xxxxxxx",
"edgeId": "5bc22eb2-81e9-4bbf-901e-346bb10f16c0",
"mediaType": "voice",
"peerId": "1479955e-2fa6-3535-a4f5-6c6f30aca3d1",
"provider": "Edge",
"remote": "BUTLER",
"remoteNameDisplayable": "Extension",
"sessionDnis": "sip:x82211@10.87.000.000;language=en-US;user=station",
"sessionId": "6bd9a9da-e79b-3f35-91a8-7f07d75454fe",
"metrics": [
{
"emitDate": "2024-12-18T00:23:22.440Z",
"name": "tAlert",
"value": 12
}
],
"segments": [
{
"conference": false,
"disconnectType": "transfer",
"segmentEnd": "2024-12-18T00:23:22.440Z",
"segmentStart": "2024-12-18T00:23:22.428Z",
"segmentType": "alert"
}
]
}
]
}

This creates a challenge when trying to identify which specific station is handling a particular call, especially in environments where multiple stations are in use.

Key Points:

• The Conversation Details API returns the participant purpose as "station" but does not provide the station ID.
• Without the station ID, it becomes difficult to directly correlate the call with the station it was routed to.

Questions:

1. How can we identify the station handling a call when station ID is not included in the API response?
2. Are there any workarounds or best practices to map the conversation to a specific station?