Hi Team,
The scenario is the following:
The agent creates a scheduled callback for example within 5 days, the maximum allowed time that the agent can have to create a callback is 30 days.
This callback, when created, triggers an event that opens a workflow to perform several tasks.
We need that callback interaction to be able to remain dormant with the wait action until the maximum time of 30 days in the workflow.
Reviewing the documentation for that wait action, I see that for workflow after 72 hours the interaction goes to error handling and exits the workflow.
Therefore, I need you to tell me how to increase that time from 72 hours to 30 days.
1-Can I make a loop with the Trim Lengthy Duration parameter set to TRUE to trim the specified duration value so that it is less than the maximum execution time allowed for the flow and does not go to error control and the interaction continues to be analyzed after 72 hours in the loop until the analyzed time is met?
2-Once 72 hours have passed and the flow is directed to error control instead of ending, can I change it to a new state and re-evaluate the same thing that it did in the initial state until the analyzed time is met?
3-If options 1 and 2 are not possible, do you know of another option in which we can achieve that the maximum time that an interaction remains in the workflow of 72 hours increases up to 30 days?
Thanks for the help.
Greetings.