We've ran into the limitations discussed recently in this topic: https://developer.mypurecloud.com/forum/t/how-to-send-sms-using-api/4904
Our goal is, for certain business events, to send an SMS to a client and have responses routed back through our queues to our agents. For example, when one of our clients responds positively to a form or email, we would like to automatically send then an SMS inviting them to discuss further.
Posting a message requires that the authenticated user be on-queue, which means we can't send that initial SMS programmatically on behalf of our agents.
Is there a recommend solution to this? Should we use a third-party solution to send the initial SMS, with replies pointing to our queues? Thanks!