Dear team,
I'm new to Genesys, and we're currently in the process of investigating how to seamlessly integrate Genesys Cloud features like
- Voice Mail
- Web Messaging and Messenger
- Screen Share
- Fax
- Text bot
into our existing web application, which has an Angular-based UI and a Dotnet-based backend. I'm struggling to identify the optimal starting point for this integration.
Could you kindly recommend potential avenues for achieving this integration and provide relevant documentation to guide us through the process? Your assistance in navigating this initial phase would be greatly appreciated.