How to place a call from a Script during a digital interaction?

Genesys Cloud Applications Scripts
1

Hello all!

I'm trying to escalate an interaction from a digital channel (such as a webchat) to a phone call using a button in the script.

Can anyone help me with that, please?

Thanks

2

You need to write a custom web app that uses a user-based OAuth flow to get a token and iframe it into the script. It can then offer a button and make user-based API requests. You can't use data actions as those only support client credentials.

3

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