How to playback recorded voice interaction via Java API

Platform API Java SDK
1

Hi expert,
I have a question regarding how to playback voice interaction.
Is there any Java API to playback recorded audio? I've confirmed Recording API from below URL, but can't find specific API method to play audio.
RecordingApi (genesys.cloud)

2

Hi,

You can download recordings using GET /api/v2/conversations/{conversationId}/recordings for all of a conversation's recordings or GET /api/v2/conversations/{conversationId}/recordings/{recordingId} for a single recording.

3

Thanks Ronan, and more questions.
Do you mean that to playback voice interaction, download media is required, correct?
If so, is there any way to playback media without downloading? Our customer don't to want to download media to local PC.

And our customer is using both softphone + USB headset and physical SIP phone device. Can you tell me how to hear playback audio from USB headset or SIP phone? Because we want to avoide to play audio via sound card on PC.

4

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.