How to send HTML tag in custom field for Web chat

I need to send URL in custom field and make it clickable. How to send <a href=""> tag in custom field in User Data?

Hello,

You would need to expose the data in a Script.
I don't think that it is possible to have a clickable link in the Interactions Details tab (if it was your question).

Just send the url via a chat field/parameter (it doesn't need to be customField1 - you can pick any name).
Then, in your script, you can extract the chat parameter and store it in a variable.
You can check this part of the blog which explains how to extract chat variable and store it in a script variable.

You should then leverage a Script Link component, and associate a Click Action to it (Open URL - using the content of your variable as it should contain the url to open).


Regards,

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