How to set maximum wait time in queue?

1

I created a queue. How can I set a timeout for users in the queue?
For example, when a user is added to the queue but no members respond, I want the user to automatically exit the queue after 24 hours of waiting.
thank you so much

2

Hello,

There is no timeout property/attribute to set on an ACD Queue.

If you want to control the behavior while a call/interaction is in queue, you can implement and use Architect In-Queue flows.

Regards,

3

thanks @Jerome.Saint-Marc so much.
Could you please provide more details or suggestions me configure for this case ?

4

Hello,

You'll need to explore and learn how Architect flows gets created and loaded. This is not something I can summarize in few words.

Some links on the Resource Center:

A set of sample Architect flows can be found on the Resource Center.
You could use the In-Queue callback flow as a starting point.

The Genesys Cloud Community forum is also a good place for questions like this one. I have found some posts which are close to your scenario as well (not for max wait time - but controlling time in queue).
See this one and this one.

Regards,

5

Thanks, @Jerome.Saint-Marc!
I’ve successfully updated the architect flows.
I really appreciate your help!

6

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