There is a skill_groups attribute in the queue's configuration.
How can I specify to use a specific skill_group for ring1, ring2...(it is possible to do via UI)
Does genesyscloud provider support it?
Hi Ihor,
Are you talking about using a skill group in the context of a bullseye ring? If you are, I am actually working on that right now. Here is the PR. Once I get through the code review, it will get pushed out in the next release of the provider. I don't have an exact ETA, but it would be sometime next week if everything goes well.
Thanks,
John Carnell
Manager, Developer Engagement
1 Like
hi John,
Yes, that is exactly what i am looking for.
Thank you very much for clarifying this!
-Ihor