How to set the selected interaction

Genesys Cloud Integrations Embeddable Framework
1

I want to programmatically set the current active interaction in the embeddable framework. I am using both iframes from the deployment documentation (step 5, https://developer.genesys.cloud/api/embeddable-framework/deployments/private-deployment): <iframe allow="camera *; microphone *; autoplay *" src="https://apps.mypurecloud.com/crm/interaction.html"></iframe>.

I noticed that switching between interactions changes the cookie selectedIneractionId. When I manually change this cookie inside my devtools to another interaction ID i see that the interaction changes inside the iframe. Is there a way to programmatically set the current selected interaction id with some sort of API?

2

Please don't use non-public interfaces; they are unsupported and can break the application. You can request new features and share your use case at https://genesyscloud.ideas.aha.io/ideas.

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